Extra Care Housing - Family and Advocates Survey

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Closes 31 May 2024

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Cumberland Care Extra Care Housing Family & Advocates Survey

We would like to ask you some questions about how you have found the care for your family member. We want to find out what is working well and what could be improved.

1. Which property does your family member live?
2. Do you think your family member feels safe in the their home?
3. Do you feel your family member is treated with dignity and respect?
4. Do you feel your family members care needs are met by the service?
5. Is your family member encouraged to make decisions and choices for themselves?
6. Is your family member supported to remain as independent as they want?
7. Do you find the staff responsive, helpful and informative?
8. Do you know who to go to if you have a concern?
9. Do you find the service well-led and effective?
10. To your knowledge in order to support your family member, does the care service work in effective partnership with others, such as the housing provider, social workers, G.P and other health professionals?
11. What do you think works well in the service?
12. What do you think could be improved?
13. Would you like us to do a newsletter that explains what we have done as a result of this survey?